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Legal Terms That Actually Make Sense

Our legal framework is written for real people, not lawyers. Everything here — from how we handle your account data to how we process PayPal and Venmo transactions — is spelled out so you know exactly where you stand before you play.

State-by-state eligibilityPayPal & Venmo transaction rulesAccount data rightsCookie and tracking policyHow to reach us with legal questions
pokerbravo Legal Terms That Actually Make Sense
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We built our data practices around the assumption that your account information is yours. Here is how we handle it across the four areas that matter most to US players using PayPal, Venmo, and Play+ on mobile.

Data Retention

We keep your transaction records — including PayPal deposits and Play+ loads — for the period required by applicable state law, then delete or anonymize them. You can request a copy at any time through account support.

Cookie Use

We use session cookies to keep you logged in across browser tabs and to remember your preferred payment method, such as Venmo or PayPal. You can manage cookie preferences in your account settings under Privacy.

Account Security

Each login is protected by a one-time passcode sent to your registered number or email. If you log in on a new device — phone, tablet, or desktop — you will be asked to verify again before accessing your wallet.

Requesting Changes

To update your data consent, correct personal information, or request account closure, contact us via live chat or email with your account ID. We process verified requests within the timeframe your state law requires.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If something in our terms is unclear, or if you need to exercise a data right or dispute a transaction, reach out through one of the channels below. Our account team handles legal inquiries separately from general gameplay questions, so flag your message as a policy or legal matter to get it routed correctly.

Team online

Live Chat

Start a live chat session from your account dashboard. For legal or policy questions, type 'policy inquiry' at the start of your message so the right team picks it up.

Email Support

Send detailed legal requests — data access, account closure, transaction disputes — to our support email. Include your account ID and the specific policy section you're referencing.

Account Help Center

The Help Center inside your account lists step-by-step paths for common legal actions: requesting your data, updating consent settings, and reviewing your PayPal or Venmo transaction history.

Common Legal and Policy Questions Answered

These are the questions we actually get from players in eligible states — everything from data rights to how we handle a disputed Venmo payout. If yours isn't here, live chat gets you to the right team fastest.

Access depends on state law. When you register, we check your location against eligible states. If your state does not permit online gaming, your account will not be activated. Eligibility can change as state laws are updated.

Yes. Send a data access request through live chat or email, include your account ID, and we will compile your record — transaction history, login activity, and stored preferences — within the timeframe your state requires.

Payment transaction data is retained as required by applicable law and is not shared with third-party marketers. You can view your full transaction log inside your account wallet at any time without contacting support.

Start a live chat and label it a payment dispute. Our payments team reviews Play+ transactions separately from gameplay activity. You will receive a written response, and if escalation is needed we will outline the next steps clearly.

Submit a closure request via email or live chat with your account ID. We will confirm your identity, process the request, and issue any remaining balance through your linked PayPal or Venmo before the account is deactivated.

Open your account menu, go to Privacy, and adjust cookie preferences from there. Session cookies that keep you logged in are separate from analytics cookies — you can turn analytics off without affecting your mobile login continuity.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.